Support

Have a question? We are here to help

Manage Subscription

You can update your card or subscription from SourceCAD portal on FastSpring, our payment partner. Click the button below to access your subscription portal.

Get Support

Facing issues accessing SourceCAD content or have a technical issue? Check for answers in the FAQ or click the button below to send us a message using contact form.

Check your question in the FAQ

The monthly subscription renews automatically every month and you will get a reminder email one week before every payment. The annual subscription does not renew automatically and its a one time payment only that gives you access to platform for 365 days.

To cancel your subscription click the “Manage on FastSpring” button above and login to your payment dashboard using email ID registered on SourceCAD. See the “Manage Subscription” video on course dashboard for more. 

Once your subscription is cancelled you will lose access to all services offered by SourceCAD after expiry of your subscription term. Your card won’t be charged anymore after cancellation. 

Yes, you will receive an email notification 7 days before your subscription is due. You can opt out of these notification if you want.

No, the software is not provided with your subscription but introduction video of every course contains instructions for downloading student version (if eligible) or free trial version of the software.

Sure you can, if we fail to meet your expectation we will give you a 100% refund of the amount you’ve spent within the last 30 days. Just let us know using the form below and we will refund the amount, no question asked.

Refunds are subject to our refund policy here.

Your payment is processed by FastSpring which is a PCI DSS compliant payment processor. On top of that this payment page is also secured by SSL certificate and data entered on this page is completely encrypted.

Yes you can! Click the “Manage on FastSpring” button above and login to your FastSpring payment dashboard using email ID registered on SourceCAD. Once logged in you can update the payment method on FastSpring payment dashboard. See the “Manage Subscription” video on course dashboard for more. 

Each account is licensed for a single user and it may not be shared by other users.

With the free trial you get limited access to all SourceCAD courses but eBook downloads and certificate of completion are not available during the free trial period.

Yes, certificate of completion is provided with every course and these certificates are verifiable as well. The certificate is signed and it contains a unique certificate ID which can be used for verification. The certificate is issued automatically when the student completes a course 100% and you can download its PDF version from your course dashboard. 

Downloaded courses don’t offer a way to track user progress and hence certificate can’t be issued for downloaded courses. Hence, we don’t offer course video downloads on SourceCAD. However you can download eBooks and lessons files required for the course.

Yes, we do offer bulk subscription at discounted rates to engineering teams, schools and corporates. Let us know about your specific requirements using the form below and we will get back to you with more details.

You can ask course-related questions in the “Discussion Forum” which is built into your course dashboard. In the discussion forum select the group related to your software and ask your question in that group.

The courses will remain in your account as long as you have an active subscription even when you have completely finished your courses. Your course stats like progress and certificate will be accessible throughout your subscription period.

Yes you can, if you want instructor’s live support related to any topic then share it in the live session form and we will discuss the topic in next live discussion. 

Data files are in ZIP format and you can open it using free software like 7ZIP or Winzip for Windows and IZIP for MAC.

Send us a message

We typically reply within 24 hours. If you prefer email then you can reach us on [email protected]